Level II - Administrative Aspects of Code Enforcement
EXPANDED RESPONSIBILITIES AND ENFORCEMENT ALTERNATIVES: Learn about expanded duties and responsibilities of code enforcement officers and organizations throughout the state. Learn when and how to use alternative methods to traditional Code Enforcement by identifying community resources. (4 hours)
MEDIA AND PUBLIC RELATIONS: When dealing with the media and the public, learn to put your best foot forward -- instead of putting it in your mouth. Be proactive. Give effective interviews by developing a media strategy that will present Code Enforcement to the public positively. (4 hours)
ORGANIZATION OF THE ENFORCEMENT UNIT (including COMPUTERS): Learn about strategic planning. Learn about budgets. Determine the proper mission of a Code Enforcement unit. Learn how to set up and structure a unit for maximum success, and how to implement procedures that will ensure highest productivity. Find out how much assistance computers can bring to the department office by assessing current needs and existing systems. Learn the right questions to ask. (4 hours)
PERFORMANCE MANAGEMENT: Establish a year-round cycle of performance management which includes developing and sharing with employees realistic job performance standards, conducting quarterly and yearly performance appraisals,, and using appropriate coaching and counseling techniques. (4 hours)
PERSONNEL ISSUES: Implement sound, legal, and effective employment policies based on federal and state mandates, paying particular attention to dealing with sexual harassment in the workplace, using appropriate interviewing techniques, and general requirements of the Americans with Disabilities Act. (3 hours)
PUBLIC SPEAKING: Give presentations like a pro -- in front of 2 or 200 people -- using proven techniques to enhance professional style and get points across. (8 hours)
RECORDS MANAGEMENT IN CODE ENFORCEMENT: Review the best ways to keep the Code Enforcement office data using State approved records management systems and complying with Florida's public records law. (4 hours)
STRESS MANAGEMENT: Control stress and avoid burn-out by learning to recognize and manage the hidden and not-so-hidden stressors in life. (4 hours)
TIME MANAGEMENT: Manage time effectively by using principles of time management, recognizing and controlling time wasters, and delegating appropriately. (4 hours)